Is the app free?

Yes. Basic use of CAPTERS is free. Some additional features or options may be paid.

Can I update or delete my personal information?

Yes. Some information can be changed from your account or upon request.

• Information that is editable directly can be updated from your profile.
• For some security-related account information, verification may be required.
• You can request deletion of your account in accordance with our Privacy Policy.

How do I contact a vehicle user?

1. Download the app and create your account.
2. Enter the vehicle’s license plate.
3. If the vehicle is registered and the service is available, you can send your message through CAPTERS.

I do not own a vehicle. Can I still sign up?

Yes. You can create a CAPTERS account even if you do not own a vehicle and use the features available for your profile.

Are older license plates accepted?

Yes, when they are supported by the system and can be correctly linked to the vehicle.

How many vehicles can I add?

You can add the vehicles allowed by your account and the version of the service you use.

Which vehicle types are supported?

CAPTERS may support different types of vehicles that have an identifier or license plate compatible with the service. The list may vary by country and app version.

I do not own a personal vehicle but use a company vehicle. Can I sign up?

Yes, provided you have the necessary authorization to link or use that vehicle in CAPTERS. Verification by the registered keeper or company may be required.

When can I use the app?

CAPTERS can be used to notify or contact a user about their vehicle.

• Report a visible issue such as a flat tire, broken light, open window, alarm or leak.
• Warn about damage, attempted theft or an incident near the vehicle.
• Report an item that appears to have been forgotten or lost near the vehicle.
• Contact a user through features permitted by CAPTERS.

What happens if I receive unwanted messages?

Insults, threats and harassment are prohibited. You can block a user and report content or behavior from the app so it can be reviewed.

Do I need an Internet connection to use the app?

Yes. An Internet connection is required to access the service and receive new messages.

Is CAPTERS directly connected to the police or public authorities?

No. CAPTERS is not directly connected to public authorities. We are, however, subject to applicable laws and may be required to respond to a legally valid request from a competent authority.

In which countries can I use CAPTERS?

CAPTERS can be used in countries currently supported by the service. Availability may change depending on the country and feature.

Does CAPTERS use geolocation?

Location features depend on the app version and the permissions granted on your device.

Can I use CAPTERS with a rental vehicle?

It depends on the vehicle, whether it is registered with CAPTERS, and the terms of the relevant rental company or partner.

How is my identity protected?

User-to-user communication uses your nickname and the information required to operate the service. See our Privacy Policy for details about the data processed and its recipients.

Can I use the app anywhere and at any time?

You can use CAPTERS wherever the service is available and you have an Internet connection. Never use the app while driving.

How can I protect my CAPTERS account?

Never share your password or verification codes. Use a unique password and contact us if you notice unusual activity on your account.